Cancellation & Return Policy

At Ay Flowers, each order is carefully prepared based on our customers’ specific requests. Due to the personal and perishable nature of flowers, cancellations or returns are not possible.

Cancellation Policy

Since all orders are prepared according to our customers’ personalized preferences, cancellations are not accepted once the order has been placed. We kindly ask that you confirm the details of your order and complete your payment to finalize your purchase.

Return Policy

Because each flower arrangement is custom-made, we do not accept returns. Every bouquet is tailored to the customer’s specific needs. Therefore, delivered items cannot be returned under any circumstance.